Cancellation Policy
Last Updated: August 11, 2026
Customers may sometimes need to cancel an order. This policy explains when an order can be cancelled.
1. Before Dispatch
Customers may request cancellation before an order has been dispatched.
2. After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
3. Refund for Cancelled Orders
If an eligible order is successfully cancelled before dispatch, the applicable refund will be processed through the original payment method.
4. Cash on Delivery Orders
Cash on Delivery orders may be cancelled before dispatch, subject to processing status.
5. Cancellation Request
Please provide:
- Order Number
- Customer Name
- Registered Mobile Number
- Reason for Cancellation